Privacy policy

Last Updated: November 10, 2026

At qastelo, we value the privacy of our customers and are committed to handling personal information responsibly.

qastelo is operated by Shaanxi Jiwei Yizhan Network Technology Co., Ltd.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, browse our products, make a purchase, use our online services, or communicate with our team.

We operate this online store and its related content, features, tools, products, and services to provide customers with a convenient and reliable shopping experience.

Our online store is powered by Shopify, which provides the e-commerce platform and technology that enable us to offer our Services.

If any provision of this Privacy Policy conflicts with our Terms of Service regarding the collection, processing, or disclosure of personal information, this Privacy Policy will govern those matters.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have reviewed and understood the practices described in this policy, subject to any consent requirements under applicable law.

1. Personal Information We Collect

For the purposes of this policy, "personal information" refers to information that identifies you or can reasonably be associated with you or another individual.

Information that has been collected anonymously or properly de-identified so that it cannot reasonably identify an individual is not considered personal information under this definition.

Depending on how you interact with our website, the Services you use, your location, and applicable legal requirements, we may collect or process the following categories of personal information:

1.1 Contact Information

This may include:

  • Full name.

  • Email address.

  • Telephone number.

  • Billing address.

  • Shipping address.

  • Other contact details provided during checkout or communication with us.

1.2 Payment and Financial Information

This may include information related to your payment transactions, such as:

  • Payment card information.

  • Credit or debit card details.

  • Financial account information.

  • Transaction records.

  • Payment confirmation details.

  • Selected payment methods and related transaction information.

Payment information may be processed through Shopify and relevant third-party payment service providers to complete and verify transactions.

1.3 Account Information

If you create an account or use account-related features, we may process:

  • Username.

  • Password.

  • Account preferences.

  • Security-related information.

  • Personal settings.

  • Other information associated with your account.

1.4 Purchase and Transaction Information

This category may include information about your shopping activities, such as:

  • Products you view or browse.

  • Items added to your shopping cart.

  • Products added to a wishlist, where available.

  • Completed purchases.

  • Previous order records.

  • Return and exchange requests.

  • Order cancellations.

  • Other transaction-related activities.

1.5 Communications and Customer Support Information

When you contact us, we may collect information included in your communications, such as:

  • Questions and customer service inquiries.

  • Order-related requests.

  • Product feedback.

  • Return and refund requests.

  • Complaints and suggestions.

  • Other information voluntarily provided in your messages.

1.6 Device and Technical Information

When you access our website, certain technical information may be collected, including:

  • Device type and characteristics.

  • Browser type and settings.

  • IP address.

  • Network connection information.

  • Operating system information.

  • Other technical identifiers.

1.7 Website Usage Information

We may collect information about how visitors interact with our Services, including:

  • Pages and products viewed.

  • Browsing activities.

  • Website navigation behavior.

  • Interaction with website features.

  • Dates, times, and duration of website visits.

  • Other information relating to the use of our online store.

2. Sources of Personal Information

We may obtain personal information through several different sources, depending on your interaction with our Services.

2.1 Information Provided Directly by You

We may collect information when you:

  • Visit or browse our online store.

  • Create or access an account.

  • Place an order.

  • Complete a payment.

  • Contact our customer support team.

  • Submit a return, refund, or exchange request.

  • Participate in other activities through our website.

2.2 Information Collected Automatically

Certain information may be collected automatically when you access or use our Services.

This may include device information, browsing activities, IP addresses, website interaction records, and other technical data.

Cookies and similar technologies may also be used to support website functionality, improve the shopping experience, and understand how visitors use our website.

2.3 Information from Service Providers

We may receive personal information from service providers that support our business operations.

These providers may assist with:

  • Website hosting and technical infrastructure.

  • Payment processing.

  • Order fulfillment.

  • Shipping and delivery.

  • Customer support.

  • Website analytics.

  • Other operational services.

2.4 Information from Business Partners and Third Parties

Where permitted by applicable law, we may also receive relevant information from business partners or other third-party sources that support our Services.

Any such information will be handled in accordance with this Privacy Policy and applicable legal requirements.

3. How We Use Personal Information

The personal information we collect or process may be used for various purposes depending on how you interact with our website.

3.1 Providing and Improving Our Services

We use personal information to operate and maintain our online store and provide the Services customers expect.

This may include:

  • Processing and managing orders.

  • Confirming and completing payment transactions.

  • Preparing purchased products for shipment.

  • Arranging delivery services.

  • Managing customer accounts.

  • Processing returns, refunds, and exchanges.

  • Remembering relevant shopping preferences.

  • Providing order-related notifications.

  • Responding to customer inquiries.

  • Improving website functionality and shopping convenience.

  • Understanding customer interests and improving product recommendations.

We may also use relevant information to maintain and improve the overall performance of our Services.

3.2 Marketing and Promotional Activities

Where permitted by applicable law, we may use personal information for marketing and advertising purposes.

These activities may include:

  • Sending promotional emails.

  • Providing product updates.

  • Sharing marketing communications.

  • Informing customers about promotional activities.

  • Displaying relevant online advertisements.

  • Personalizing advertising based on previous shopping activities or website interactions.

Marketing communications may be delivered through email, text messages, postal mail, or other available communication channels, where permitted.

You may unsubscribe from promotional email communications at any time by using the unsubscribe instructions included in the relevant message.

Your decision to unsubscribe from promotional communications will not prevent us from sending essential non-promotional messages, such as order confirmations, delivery notifications, or account-related information.

3.3 Website Security and Fraud Prevention

We may use personal information to help maintain the security and reliability of our website and Services.

This may include:

  • Verifying account activity.

  • Protecting payment transactions.

  • Detecting suspicious or unauthorized activities.

  • Investigating possible fraud.

  • Preventing unlawful or harmful conduct.

  • Protecting our customers and business operations.

  • Maintaining the security of our website and related systems.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

We strongly recommend that you do not share your username, password, or other account access information with unauthorized individuals.

3.4 Customer Communication and Support

We use relevant personal information to communicate with customers and respond to their requests.

This may include:

  • Answering product-related questions.

  • Providing order information.

  • Responding to delivery inquiries.

  • Assisting with payment-related concerns.

  • Reviewing return and refund requests.

  • Handling complaints and feedback.

  • Maintaining our customer service relationship.

3.5 Legal and Regulatory Compliance

We may process personal information when necessary to comply with applicable laws, regulations, and legal obligations.

This may include responding to valid requests from government agencies, law enforcement authorities, or other legally authorized parties.

We may also use relevant information to investigate potential violations of our policies, protect our legal rights, resolve disputes, and participate in legal proceedings where required.

4. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business, provide our Services, or fulfill other legitimate purposes described in this Privacy Policy.

Depending on the circumstances, these parties may include the following:

4.1 Shopify and Service Providers

We may share relevant information with Shopify, vendors, and other service providers that assist us with business operations.

These providers may perform services such as:

  • Website hosting and IT management.

  • Payment processing.

  • Data analytics.

  • Customer support.

  • Cloud storage.

  • Order fulfillment.

  • Shipping and delivery.

  • Website security and maintenance.

Such providers may process personal information on our behalf or as otherwise described in their applicable privacy policies.

4.2 Business and Marketing Partners

We may share certain information with business and marketing partners to support advertising, promotional activities, and related services.

For example, Shopify may support personalized advertising features that use information associated with your interactions with our store and other online merchants or websites.

These partners may process information according to their own privacy notices and applicable legal requirements.

Depending on your location, you may have the right to opt out of certain sharing activities or the processing of personal information for targeted advertising.

4.3 Disclosure at Your Direction or With Your Consent

We may disclose personal information when you request or authorize us to do so.

For example, information may be shared with delivery providers to arrange shipment of your purchased products or with third-party services that you choose to use through our website.

4.4 Affiliates and Related Business Entities

Where applicable, we may share information with affiliated entities or other members of our corporate group for legitimate business and operational purposes.

4.5 Legal Requirements and Business Transactions

We may disclose personal information when necessary to:

  • Comply with applicable laws and regulations.

  • Respond to subpoenas, court orders, search warrants, or other valid legal requests.

  • Enforce our applicable policies and agreements.

  • Protect our legal rights and business interests.

  • Investigate suspected fraud or unlawful activities.

  • Protect our customers, website, and other individuals.

Personal information may also be disclosed in connection with business transactions, such as a merger, restructuring, acquisition, or bankruptcy, subject to applicable legal requirements.

5. Our Relationship with Shopify

Our online store is hosted and powered by Shopify.

Shopify provides the e-commerce platform and related technical services that allow us to operate our website, display products, process transactions, manage orders, and provide our Services.

When you visit or interact with our online store, Shopify may collect and process personal information relating to your website access and activities.

Information submitted through our Services may be transmitted to Shopify and relevant third-party providers, including providers located outside your country of residence, to support website operations and improve the Services.

We may also use certain enhanced Shopify features that incorporate information obtained from interactions with our store, other merchants, and Shopify's platform.

For these features, Shopify may process personal information associated with your interactions across participating services.

In certain circumstances, Shopify is responsible for processing personal information related to these features and for responding to applicable privacy rights requests concerning that processing.

For additional information, please review:

Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

Shopify Privacy Portal:

https://privacy.shopify.com/en

The availability and scope of privacy rights may depend on your location and applicable legal requirements.

6. Third-Party Websites and External Links

Our website may contain links to external websites, online platforms, or services operated by independent third parties.

If you access these external websites through links provided on our Services, we recommend reviewing their respective privacy policies, security practices, and terms of use.

qastelo does not control independent third-party websites and cannot guarantee the accuracy, completeness, security, or privacy practices of their content and services.

Information you provide through public or semi-public platforms, including third-party social networking services, may be accessible to other users or visitors according to the policies and settings of those platforms.

The presence of an external link on our website does not necessarily indicate our endorsement of the linked website, its content, or its operators.

We encourage customers to exercise appropriate care when sharing personal information through external services.

7. Children's Privacy

Our Services are not designed or intended for use by children.

We do not knowingly collect personal information from children who are below the applicable age of majority in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us using the contact information provided below.

After receiving and reviewing your request, we will take appropriate steps to address the matter, including deleting the relevant information where required by applicable law.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined under applicable law, personal information belonging to individuals under 16 years of age.

8. Information Security and Data Retention

We take reasonable measures designed to protect personal information collected through our website and Services.

These measures are intended to reduce the risk of unauthorized access, disclosure, alteration, or misuse of personal information.

However, no method of electronic transmission or information storage can guarantee absolute security.

For this reason, we cannot guarantee that information transmitted or stored online will always remain completely secure.

We recommend avoiding unsecured communication channels when sharing sensitive or confidential information.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal requirements.

The retention period may depend on factors such as:

  • Whether you maintain an account with us.

  • Whether the information is necessary to provide our Services.

  • Whether the information is required to complete transactions.

  • Applicable accounting or recordkeeping obligations.

  • The need to resolve disputes.

  • The enforcement of relevant agreements and policies.

  • Other legitimate business or legal requirements.

When personal information is no longer required, we will take appropriate steps to handle or dispose of it in accordance with applicable laws and our data retention practices.

9. Your Privacy Rights and Choices

Depending on your location and applicable privacy laws, you may have certain rights regarding the personal information we collect or process about you.

These rights may include the following:

9.1 Right to Access or Know

You may have the right to request information about the personal information we hold about you and how it is processed.

9.2 Right to Request Deletion

You may have the right to request the deletion of personal information we maintain about you, subject to applicable legal exceptions.

9.3 Right to Correct Information

You may request that inaccurate or incomplete personal information be corrected.

9.4 Right to Data Portability

In certain circumstances, you may have the right to receive a copy of your personal information in a usable format or request that it be transferred to another organization.

9.5 Right to Opt Out of Sale or Sharing

Depending on where you reside, you may have the right to opt out of the sale or sharing of personal information or the processing of personal information for targeted advertising, as defined under applicable privacy laws.

9.6 Marketing Communication Preferences

You may choose to stop receiving promotional emails by selecting the unsubscribe option included in our marketing communications.

Even after unsubscribing from promotional messages, you may continue to receive necessary non-marketing communications, including order confirmations, transaction updates, and customer service responses.

Exercising Your Privacy Rights

You may submit a privacy-related request through the applicable features available on our website or by contacting us directly using the information provided in the Contact section below.

You may also review Shopify's Privacy Portal for information about personal information processed by Shopify:

https://privacy.shopify.com/en

We will not discriminate against you for exercising privacy rights available under applicable law.

To protect personal information, we may need to verify your identity before processing a request.

Where permitted by applicable law, you may authorize another individual to submit a privacy request on your behalf.

In such cases, we may require evidence of the representative's authorization and may also ask you to verify your identity directly.

We will review and respond to eligible requests within the timeframes required by applicable laws.

Certain requests may be limited or declined where permitted by law.

10. Privacy Complaints and Disputes

If you have concerns about how we collect, use, store, or disclose your personal information, please contact our customer support team.

We will review your concerns and take reasonable steps to address your inquiry.

Depending on your location, you may also have the right to appeal a decision concerning your privacy request or submit a complaint to the relevant data protection authority.

We encourage customers to contact us first so that we have an opportunity to review and respond to the matter.

11. International Data Transfers

Because our online store is powered by Shopify and supported by third-party service providers, your personal information may be transferred, stored, or processed in countries other than the country in which you reside.

These countries may have data protection laws that differ from those in your home jurisdiction.

Where required by applicable law, we take appropriate steps to ensure that international transfers of personal information are carried out using recognized legal safeguards.

For transfers of personal information from the European Economic Area or the United Kingdom, such safeguards may include the European Commission's Standard Contractual Clauses or equivalent contractual mechanisms approved by the relevant UK authority, unless the destination country has been recognized as providing an adequate level of data protection.

We aim to ensure that personal information transferred internationally receives an appropriate level of protection in accordance with applicable legal requirements.

12. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our business operations, website functionality, data processing practices, technology, or applicable legal and regulatory requirements.

When changes are made, the revised version will be published on this page together with an updated Last Updated date.

Where required by applicable law, we will provide additional notice or obtain consent before implementing relevant changes.

We encourage customers to review this page periodically to remain informed about how their personal information is handled.

13. Contact Information

If you have questions about this Privacy Policy, our data handling practices, or wish to exercise any privacy rights available to you, please contact us through the official channels below.

Brand Name: qastelo

Legal Company Name: Shaanxi Jiwei Yizhan Network Technology Co., Ltd.

Customer Service Email: service@qastelo.com

Business Phone: +86 29 33254001

Business Address:

Room 412, Unit 2, Building 6, Phase 2, Airport Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, Y141, China.

For privacy-related inquiries, please include a clear description of your request so that our team can review and direct it appropriately.

We appreciate your trust in qastelo and remain committed to handling your personal information responsibly while providing a convenient online shopping experience.

qastelo – Your Privacy Matters to Us.