Shipping Policy

Last Updated: November 10, 2026

At qastelo, we aim to make the delivery process as clear and convenient as possible. This Shipping Policy explains our available shipping methods, delivery charges, estimated delivery periods, order preparation, tracking information, and other important delivery-related details.

Please review this policy before placing an order so you can understand the shipping arrangements applicable to your purchase.

1. Shipping Methods and Available Options

We currently provide two shipping options for eligible orders placed through our online store.

Free Shipping

Customers who meet the applicable order value requirement can enjoy free delivery.

  • Shipping Fee: Free.

  • Eligible Order Amount: $39.00 and above.

  • Estimated Delivery Time: 10–15 business days.

Standard Shipping

For orders that do not qualify for free delivery, our standard shipping option is available.

  • Shipping Fee: $4.99.

  • Eligible Order Amount: $0.00–$38.99.

  • Estimated Delivery Time: 10–15 business days.

Both shipping methods are available for all products, subject to the applicable shipping destination and checkout conditions.

The shipping option available for your purchase and the corresponding charge will be displayed during checkout.

2. Free Shipping Eligibility

We offer free shipping on eligible orders with a product order value of $39.00 or more.

The current shipping arrangements are:

  • Orders of $39.00 and above: Free Shipping.

  • Orders from $0.00 to $38.99: Standard Shipping at $4.99.

Please review your shopping cart and final checkout summary to confirm whether your order qualifies for free shipping.

If your order does not meet the minimum purchase requirement, the applicable standard shipping fee will be added to your order total.

Any shipping promotions or special conditions displayed during checkout will apply according to their stated requirements.

3. Estimated Delivery Time

Our current estimated delivery periods are as follows:

Shipping Method Estimated Delivery
Free Shipping 10–15 business days
Standard Shipping 10–15 business days

The delivery periods shown above are estimates and should not be considered guaranteed arrival dates.

Actual delivery times may vary depending on the destination, transportation arrangements, shipping carrier operations, public holidays, weather conditions, and other circumstances that may affect shipment movement.

Business days generally exclude weekends and public holidays.

Order preparation and shipping transit are separate stages. Any applicable order preparation time should be considered separately.

We recommend allowing sufficient time for your order to be prepared and delivered.

4. Order Processing and Shipment Preparation

After an order is submitted and payment has been confirmed, it will proceed through our applicable order verification and preparation procedures.

These procedures may include:

  • Reviewing order information.

  • Confirming product availability.

  • Checking delivery details.

  • Preparing the purchased products.

  • Arranging shipment through the applicable delivery service.

Please ensure that all information provided during checkout is accurate and complete.

Our current shipping settings specify an estimated delivery period of 10–15 business days. A separate fixed order processing timeframe has not been specified.

If additional information is required to complete your order, our customer support team may contact you using the details provided during checkout.

5. Shipping Destinations

Shipping availability depends on the delivery zones and destinations currently supported by our online store.

The shipping methods and applicable charges available for your address will be presented during checkout.

If your delivery destination is not supported or no shipping option is displayed, please contact our customer support team for assistance.

We recommend confirming that your destination address is eligible for delivery before completing your purchase.

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information when placing an order.

Before submitting payment, please carefully verify:

  • Recipient's full name.

  • Street address.

  • Apartment, building, or unit number, where applicable.

  • City and state or province.

  • Postal or ZIP code.

  • Country or region.

  • Contact information.

Incorrect or incomplete address information may result in delivery delays, unsuccessful delivery attempts, or other shipping complications.

If you notice an error after placing your order, please contact us as soon as possible.

We will review your request based on the current order and shipment status.

Address corrections cannot be guaranteed once an order has entered processing or has been dispatched.

7. Order Tracking

When tracking information becomes available after dispatch, relevant shipment details may be provided through our available order notification system or by email.

Customers can use the tracking information to follow the progress of their shipments.

Please note that tracking information may not appear immediately after a package is dispatched. It may take some time for the shipping carrier to receive, scan, and update the shipment details.

If your tracking information is unavailable or has not been updated for an extended period, please contact our customer support team.

To help us investigate, please provide your order number and the email address used during checkout.

8. Shipping Delays

Although we make reasonable efforts to support timely delivery, certain circumstances may affect the estimated arrival of your order.

Potential causes of delays include:

  • Transportation or logistics disruptions.

  • Shipping carrier delays.

  • Severe weather conditions.

  • Public holidays and peak shipping periods.

  • Customs inspections or clearance procedures, where applicable.

  • Incorrect or incomplete delivery information.

  • Other unexpected circumstances beyond our reasonable control.

The estimated delivery period is not a guaranteed delivery date.

If your order has not arrived within the estimated delivery period, please contact us with your order information.

Our team will review the available shipping details and assist you with the appropriate next steps.

9. Lost, Missing, or Undelivered Packages

If your package appears to be lost, has not arrived, or shows an unexpected delivery status, please contact our customer support team.

When submitting an inquiry, please include:

  • Your order number.

  • Your tracking number, if available.

  • The email address used during checkout.

  • A brief description of the delivery issue.

We will review the available order and shipment information and assist with the investigation.

If a package is confirmed to be lost or undelivered, we will review the circumstances and discuss an appropriate resolution in accordance with applicable laws and our store policies.

10. Incorrect or Damaged Deliveries

If you receive a package containing an incorrect product or discover that an item has arrived damaged or defective, please contact us as soon as reasonably possible.

To help us understand the situation, please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs or videos showing the affected item, where available.

  • Photographs of the shipping packaging, if relevant.

Our customer support team will review the information and explain the appropriate next steps.

If a return is required because of an error on our part or a qualifying product issue, qastelo will cover the applicable return shipping costs.

Depending on the circumstances and applicable consumer protection requirements, an appropriate resolution may include a replacement, authorized return, refund, or another suitable remedy.

Please refer to our Return & Refund Policy for additional information.

11. Changes to Orders and Delivery Information

If you need to modify your order or correct your delivery address, please contact us as soon as possible.

We will review whether the requested changes can be accommodated based on the current processing status.

Once an order has entered processing or has been dispatched, modifications may no longer be possible through our standard procedures.

If a shipment has already been handed over to the carrier, delivery changes may also depend on the carrier's available services and procedures.

For this reason, we encourage customers to review their order details carefully before completing checkout.

12. Shipping Fees and Additional Charges

The shipping fees displayed during checkout reflect the shipping options configured for your order.

Our current rates are:

  • Free Shipping: $0.00 for eligible orders of $39.00 and above.

  • Standard Shipping: $4.99 for orders between $0.00 and $38.99.

Any applicable taxes or additional charges will be displayed during checkout where required.

If additional charges are imposed by a customs authority or other relevant third party, their applicability will depend on the destination and applicable local requirements.

Customers should review the final checkout amount before submitting payment.

13. Contact Us About Shipping

If you have questions about shipping methods, delivery estimates, tracking information, delayed packages, or other delivery-related matters, please contact our customer support team.

Our official contact details are:

Brand Name: qastelo

Legal Company Name: Shaanxi Jiwei Yizhan Network Technology Co., Ltd.

Customer Support Email: service@qastelo.com

Business Phone: +86 29 33254001

Business Address:

Room 412, Unit 2, Building 6, Phase 2, Airport Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, Y141, China.

When contacting us about an existing order, please include your order number and the email address used during checkout.

14. Policy Updates

We may revise this Shipping Policy from time to time to reflect changes in our shipping arrangements, delivery services, business operations, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

We encourage customers to review this policy periodically to remain informed about our current shipping arrangements.

Nothing in this policy is intended to exclude, restrict, or override mandatory consumer rights available under applicable laws and regulations.

Thank you for choosing qastelo. We appreciate your trust and look forward to providing you with a convenient shopping experience.