Terms of Service

Last Updated: November 10, 2026

1. Introduction

Welcome to qastelo!

These Terms of Service establish the conditions governing your access to and use of the qastelo website, online store, and related services.

The qastelo online store is operated by Shaanxi Jiwei Yizhan Network Technology Co., Ltd.

Throughout these Terms, the words "we," "us," and "our" refer to qastelo and the company operating this online store. The terms "you" and "your" refer to individuals who visit, browse, or use our website and Services.

Our online store provides access to product information, shopping features, purchasing facilities, and customer support services.

By accessing our website, browsing its content, or using any of our Services, you acknowledge that you have read and understood these Terms and agree to comply with the provisions applicable to your use.

If you do not agree with these Terms, please discontinue using our website and Services.

These Terms should be read together with our other applicable store policies, including our Privacy Policy, Shipping Policy, Return & Refund Policy, and Terms of Purchase.

2. Eligibility and General Conditions

By using our website, you confirm that:

  • You have the legal capacity to use our Services under applicable laws.

  • The information you provide is accurate, complete, and current.

  • You will use our website only for lawful purposes.

  • Your activities will comply with these Terms and applicable laws and regulations.

  • You will not use our Services in a way that infringes upon the rights of others.

  • You will not engage in activities that interfere with the normal operation of our website.

If you are not legally able to enter into an agreement independently under applicable laws, you should use our website with the involvement of a parent, guardian, or other legally authorized representative where required.

We reserve the right to take reasonable measures to protect our website, customers, and business operations when these conditions are violated, subject to applicable law.

3. Website Content and Information Accuracy

We make reasonable efforts to ensure that the information displayed on our website is useful, accurate, and up to date.

Our website may contain product descriptions, photographs, specifications, prices, promotional materials, and other information relating to our Services.

However, occasional errors, omissions, or outdated information may occur.

Please understand that:

  • Product photographs may appear slightly different due to lighting, photography conditions, or individual screen settings.

  • Product descriptions and specifications may be updated when necessary.

  • Product availability may change without prior notice.

  • Prices and promotional information may occasionally require correction.

  • Certain website features may be temporarily unavailable.

  • Website content may be modified to reflect changes in our business operations.

Although we aim to maintain reliable website information, we cannot guarantee that every detail will always be completely accurate or current.

We reserve the right to correct errors, update information, and make reasonable changes to website content.

If an error materially affects an order that has already been submitted, we will review the circumstances and communicate with the affected customer regarding an appropriate resolution.

4. Products and Availability

Our online store offers products through the qastelo brand.

Product listings may include descriptions, photographs, specifications, available options, prices, and other information intended to help customers make informed purchasing decisions.

We make reasonable efforts to keep product listings accurate and provide relevant information about the items available for purchase.

Nevertheless, we cannot guarantee that all products or product options will remain available at all times.

Where reasonably necessary, we may:

  • Revise product descriptions or specifications.

  • Update product photographs and listing information.

  • Modify available product options.

  • Adjust product availability.

  • Remove discontinued or unavailable products.

  • Correct inaccurate or incomplete information.

Any changes will be handled subject to applicable laws, existing contractual obligations, and mandatory consumer rights.

If a product becomes unavailable after an order has been submitted, we will contact the affected customer to discuss an appropriate resolution.

5. User Accounts and Security

Certain features of our website may allow customers to create or access personal accounts.

If you register an account, you are responsible for providing accurate information and keeping your account details up to date.

You should also take reasonable precautions to protect your login credentials and prevent unauthorized access.

You agree not to:

  • Access another person's account without authorization.

  • Provide false or misleading account information.

  • Share login credentials in a manner that compromises account security.

  • Attempt to access restricted website systems.

  • Interfere with account-related functions.

  • Use our website for fraudulent or unauthorized activities.

If you believe that your account has been accessed without permission, please contact our customer support team.

We may implement reasonable security measures to protect customer accounts and restrict unauthorized activities where necessary and permitted by law.

Our handling of account-related personal information is explained in our Privacy Policy.

6. Orders and Purchasing Activities

Customers may browse available products and submit purchase requests through our online store.

When placing an order, you are responsible for reviewing the information displayed during checkout, including:

  • Product names and descriptions.

  • Selected product options and quantities.

  • Contact information.

  • Delivery address.

  • Product prices.

  • Applicable shipping charges.

  • Available payment methods.

  • Final purchase amount.

Orders are subject to successful payment confirmation, product availability, and applicable order verification and fulfillment procedures.

We may contact you if additional information is required to process your purchase.

Purchases made through our website are also subject to our Terms of Purchase and other applicable store policies.

7. Pricing and Payment Conditions

Product prices and applicable shipping charges are displayed during the shopping and checkout process.

Our current shipping arrangements are as follows:

Free Shipping

  • Shipping Fee: Free.

  • Eligible Orders: $39.00 and above.

  • Estimated Delivery Time: 10–15 business days.

Standard Shipping

  • Shipping Fee: $4.99.

  • Eligible Orders: $0.00–$38.99.

  • Estimated Delivery Time: 10–15 business days.

Both shipping options apply to all products, subject to the applicable delivery destination and checkout conditions.

The available shipping methods and corresponding charges will be displayed during checkout.

By submitting payment, you confirm that:

  • You are authorized to use the selected payment method.

  • The payment information you provide is accurate.

  • You authorize the relevant payment provider to process the transaction.

  • You agree to pay the total amount displayed during checkout.

Any applicable taxes or additional charges will be presented during checkout where required.

Payment transactions may be subject to security checks and verification procedures established by the relevant payment provider.

If payment cannot be successfully processed or verified, the order may not proceed through our standard fulfillment procedures.

8. Order Confirmation and Fulfillment

After successfully submitting an order, you may receive an order confirmation through the email address provided during checkout.

We recommend reviewing the confirmation carefully to ensure that the selected products, quantities, and delivery information are correct.

An order confirmation indicates that your order information has been received. Orders remain subject to applicable payment verification, product availability, and fulfillment procedures.

Order preparation may involve:

  • Reviewing submitted purchase information.

  • Confirming product availability.

  • Verifying relevant order details.

  • Preparing purchased items for dispatch.

  • Arranging shipment through the applicable delivery service.

If an order cannot be fulfilled because of product unavailability, significant pricing errors, payment problems, or suspected fraudulent activity, we will review the circumstances and contact the affected customer regarding an appropriate resolution.

If payment has already been collected for an order that cannot be fulfilled, an applicable refund will be arranged.

9. Shipping and Delivery

We provide shipping services according to the delivery options available through our online store.

Our current shipping arrangements are:

Free Shipping

  • Available for orders of $39.00 and above.

  • Shipping Fee: Free.

  • Estimated Delivery Time: 10–15 business days.

Standard Shipping

  • Available for orders between $0.00 and $38.99.

  • Shipping Fee: $4.99.

  • Estimated Delivery Time: 10–15 business days.

Both shipping methods apply to all products, subject to the applicable delivery destination and checkout conditions.

The available shipping methods and corresponding charges will be displayed during checkout.

The stated delivery periods are estimates rather than guaranteed arrival dates.

Actual delivery may vary depending on the destination, transportation arrangements, carrier operations, public holidays, weather conditions, and other circumstances affecting shipment movement.

Order processing and shipping transit are separate stages. Any applicable preparation time should be considered separately unless otherwise stated.

For further information, please refer to our Shipping Policy.

10. Order Modifications and Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible.

Whether a requested change or cancellation can be accommodated depends on the current order processing and shipping status.

Once an order has entered processing or has been dispatched, modifications or cancellations may no longer be possible through our standard procedures.

If an order has already been dispatched, you may submit a return request according to our Return & Refund Policy.

If a cancellation is accepted after payment has been collected, the applicable refund will generally be issued to the original payment method.

Nothing in this section is intended to restrict cancellation rights available under applicable consumer protection laws.

11. Returns, Refunds, and Exchanges

We understand that customers may occasionally need to return or exchange a purchased product.

Our after-sales procedures are governed by our Return & Refund Policy.

The following summarizes our standard arrangements:

Return Period

Eligible products may be returned within 30 calendar days after the delivery date.

For personal preference returns, products should generally be unused, unworn where applicable, and maintained in their original condition.

Original packaging, tags, accessories, and included components should be retained and returned where reasonably available.

Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

  • Personal preference returns: Customers are responsible for applicable return shipping costs.

  • Damaged or defective products: qastelo covers applicable return shipping costs when a return is required because of a qualifying product issue.

  • Incorrect products: qastelo covers applicable return shipping costs when the issue results from an error on our part.

Refund Processing

Once a returned product has been received and inspected, our team will review the return request.

Approved refunds will generally be processed within 5–10 business days after the returned product has been received and inspected.

Refunds will generally be issued to the original payment method used for the purchase.

The time required for funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.

Return Authorization

Customers must contact our customer support team before arranging a return shipment.

Once the request has been reviewed and approved, we will provide the applicable return instructions and designated destination.

The business address displayed on our Contact Us page is not necessarily the designated return shipping address.

Please refer to our Return & Refund Policy for complete conditions and procedures.

Nothing in this section is intended to limit mandatory consumer rights or remedies available under applicable laws.

12. Acceptable Use of Our Website

We expect all visitors and customers to use our website responsibly and lawfully.

When accessing or using our Services, you agree not to:

  • Engage in fraudulent, deceptive, or unlawful activities.

  • Attempt to gain unauthorized access to our website, accounts, or systems.

  • Interfere with website security or normal functionality.

  • Upload or distribute viruses, malicious software, or harmful code.

  • Collect or misuse another individual's personal information without authorization.

  • Reproduce or commercially exploit protected website materials without appropriate permission.

  • Use automated tools to access or collect website information in a manner that violates applicable laws or disrupts our Services.

  • Submit false, misleading, or fraudulent information.

  • Interfere with payment procedures or transaction security.

  • Engage in activities that may damage our website, business operations, or other users.

We reserve the right to investigate suspected violations and take reasonable measures to protect our Services, customers, and business interests.

13. Intellectual Property Rights

The content and materials displayed on the qastelo website may be protected by applicable intellectual property laws.

These materials may include:

  • Written content and product descriptions.

  • Product photographs and images.

  • Graphics and visual elements.

  • Brand names and logos.

  • Website layouts and designs.

  • Original website materials and other content.

Unless permitted by applicable law or expressly authorized by the relevant rights holder, you may not reproduce, modify, distribute, publish, or commercially exploit protected materials.

Access to our website does not transfer ownership of any intellectual property rights to you.

All applicable intellectual property rights remain with qastelo or their respective owners.

14. Third-Party Services and External Links

Our website may contain links to external websites, applications, or services operated by independent third parties.

We may also rely on external service providers to support our business operations.

These services may include:

  • Payment processing providers.

  • Shipping and delivery services.

  • Website hosting and technology providers.

  • Customer support platforms.

  • Analytics services.

  • Other operational service providers.

Third-party providers may operate under their own terms, conditions, and privacy policies.

We do not control independent third-party websites and are not responsible for their content, availability, security practices, or privacy policies.

Customers are encouraged to review the applicable terms and privacy information before using external services.

The inclusion of an external link does not necessarily constitute an endorsement of the linked website, its products, or its operators.

15. Shopify Platform

Our online store is powered by Shopify, which provides the e-commerce platform and technology that enable us to operate our website and offer our Services.

Shopify supports various online store functions, including website infrastructure, checkout functionality, and related e-commerce services.

Shaanxi Jiwei Yizhan Network Technology Co., Ltd. operates the qastelo online store and is responsible for its customer-facing business activities in accordance with applicable laws and our published store policies.

The purchase transaction for products offered through our store is between the customer and the company operating qastelo.

Shopify provides the underlying e-commerce platform and related technical services.

Information submitted through our website may be processed by Shopify and other service providers to support website functionality, payment processing, security, analytics, and order fulfillment.

Shopify processes personal information according to its applicable privacy practices and policies.

16. Privacy and Personal Information

We recognize that protecting personal information is an important part of maintaining customer confidence.

When you visit our website or use our Services, certain information may be collected and processed to support:

  • Website functionality.

  • Order management.

  • Payment processing.

  • Delivery arrangements.

  • Customer communication.

  • Website security.

  • Other legitimate business activities.

Our collection, use, storage, and disclosure of personal information are explained in our Privacy Policy.

We encourage all visitors and customers to review that policy to understand how their information is handled.

Personal information will be processed in accordance with our applicable privacy practices and legal requirements.

17. Website Availability and Service Modifications

We aim to maintain an accessible and reliable online shopping environment.

However, we cannot guarantee that our website will always operate continuously without interruptions, technical errors, or temporary service disruptions.

Interruptions may occur because of:

  • Website maintenance or system updates.

  • Technical problems.

  • Internet or network disruptions.

  • Third-party service interruptions.

  • Security-related measures.

  • Other circumstances beyond our reasonable control.

We may modify, update, suspend, or discontinue certain website features or Services when reasonably necessary for maintenance, security, or operational purposes, subject to applicable law.

We will make reasonable efforts to maintain the accessibility and functionality of our online store.

18. Disclaimer of Warranties

To the extent permitted by applicable law, our website and its general content are provided on an "as available" basis.

Although we make reasonable efforts to maintain accurate information and reliable website functionality, we do not guarantee that:

  • Our website will operate continuously without interruptions.

  • All website information will always be completely accurate or current.

  • Every technical issue can be resolved immediately.

  • Third-party services will remain available at all times.

  • Our website will be entirely free from technical errors or security risks.

Nothing in this section is intended to exclude or limit product warranties, statutory guarantees, consumer protections, or other legal rights that cannot lawfully be excluded or restricted.

19. Limitation of Liability

To the maximum extent permitted by applicable law, qastelo and Shaanxi Jiwei Yizhan Network Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from your access to or use of our website or Services.

We are not responsible for interruptions, delays, or technical failures resulting from circumstances beyond our reasonable control, provided that this does not exclude responsibilities or obligations that cannot legally be excluded.

Nothing in these Terms is intended to exclude or limit liability for matters that cannot be excluded or limited under applicable laws and regulations.

Nothing in this section is intended to restrict mandatory consumer rights, statutory warranties, or remedies available to customers under applicable law.

20. Suspension or Restriction of Access

We may restrict, suspend, or terminate access to our website or certain Services when reasonably necessary, including circumstances where:

  • These Terms have been materially violated.

  • Fraudulent or unauthorized activities are suspected.

  • Website security or functionality is threatened.

  • Applicable laws or regulations require such action.

  • Continued access may negatively affect our website, business operations, or other users.

Where appropriate and permitted by law, we will take reasonable steps to notify affected users.

Any suspension or restriction will not remove rights or obligations that arose before the relevant action.

21. Changes to These Terms

We may revise or update these Terms of Service from time to time to reflect changes in our business operations, website features, Services, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

Where required by applicable law, we may provide additional notice regarding significant changes.

We encourage visitors and customers to review these Terms periodically to remain informed about the conditions governing their use of our website.

The effective date and applicability of revised provisions will be determined in accordance with applicable law.

22. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable under applicable law, that provision will be interpreted or limited to the extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

23. Entire Agreement and Related Policies

These Terms of Service, together with our applicable store policies and other relevant agreements, govern your access to and use of the qastelo website.

Additional terms may apply to specific purchases, services, or website features.

Relevant store policies include:

  • Terms of Purchase.

  • Shipping Policy.

  • Return & Refund Policy.

  • Privacy Policy.

These documents should be read together where relevant to your use of our website or purchases.

If provisions overlap or conflict, they will be interpreted according to their specific subject matter and applicable law.

24. Consumer Rights and Applicable Requirements

These Terms are intended to operate in accordance with applicable laws and regulations.

Nothing in these Terms is intended to exclude, restrict, or override mandatory consumer rights or protections available under applicable law.

If any provision conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent of the conflict.

Customers retain any rights that cannot legally be waived or restricted through these Terms.

25. Contact Information

If you have questions about these Terms of Service, our website, or the Services we provide, please contact us using the official information below.

Brand Name: qastelo

Legal Company Name: Shaanxi Jiwei Yizhan Network Technology Co., Ltd.

Customer Support Email: service@qastelo.com

Business Phone: +86 29 33254001

Business Address:

Room 412, Unit 2, Building 6, Phase 2, Airport Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, Y141, China.

For inquiries relating to an existing purchase, please include your order number and the email address used during checkout.

Thank you for visiting qastelo. We appreciate your interest in our store and look forward to providing you with a convenient online shopping experience.